Initial Inquiry
Send us your product list, drawings, reference photos, BOQ, quantity, target budget or destination port. We review the details and confirm the basic specifications.
TSXY Services
Reliable Project Support from Inquiry to After-Sales
TSXY® supports hotel, restaurant and commercial furniture buyers with a clear ordering process, responsive after-sales support and practical answers to common project questions. From initial inquiry and quotation to production, quality inspection, delivery and long-term use, we help buyers manage furniture projects with greater confidence.
Ordering Process
A Straightforward Process for Project Furniture Orders
Our ordering process is designed to be transparent and easy to follow. Whether you are buying for a hotel project, restaurant chain, wholesale program or commercial space, we help confirm requirements step by step before production and shipment.
Quotation & Order Confirmation
We provide pricing based on material, structure, finish, packing method and order quantity. Once the details are confirmed, we prepare the order plan.
Sample or Detail Approval
For custom furniture projects, samples, colors, material boards or technical drawings can be confirmed before bulk production to reduce project risk.
Production & Quality Control
Production is arranged according to confirmed specifications. Our QC team checks materials, dimensions, structure, surface finish, assembly and packing.
Final Inspection
Before shipment, finished goods are inspected for appearance, quantity, labeling and packaging. Third-party inspection can be supported depending on project requirements.
Shipping & Delivery
We coordinate export packing, loading and delivery based on agreed shipping terms, helping buyers receive goods safely and on schedule.
After-Sales Support
Support That Continues After Delivery
Our responsibility does not stop when the order is shipped. TSXY® provides practical after-sales support to help buyers solve product questions, replacement needs and long-term maintenance issues.
Warranty terms and service details are confirmed according to product type, order agreement and
actual application environment. For selected project furniture, structural warranty support can be
discussed before order confirmation.
Warranty Support
Support for manufacturing defects and material-related issues according to the confirmed order terms and product category.
Returns & Replacements
If goods arrive damaged or do not match confirmed requirements, we help review the issue and provide a practical solution.
Repair & Spare Parts
For selected furniture items, spare parts and repair guidance can be provided to extend product life and reduce replacement cost.
Product Care Advice
We can provide care suggestions for wood, metal, upholstery and tabletop materials to support daily commercial use.
FAQ
Frequently Asked Questions
Below are common questions from hotel, restaurant, wholesale and project furniture buyers. For specific drawings, quantities, materials or project requirements, please contact us for confirmation.
We support customization for size, structure, materials, wood finish, metal finish, upholstery,
tabletop, packaging and labeling. Buyers can send CAD drawings, BOQ, reference photos, samples or
material requirements for review.
Lead time depends on product type, order quantity, customization level and material availability.
In general, production time is about 4–8 weeks after all order details are confirmed.
Our QC process covers sample review, material inspection, production checks, final inspection and
packing control. For custom projects, we pay attention to dimensions, structure, finish, color
consistency and sample-to-bulk consistency.
Yes. We support export orders and can assist with shipment preparation based on agreed trade terms.
Buyers can provide destination port, delivery schedule and packing requirements for quotation.
Yes. Samples can be arranged for review and approval before bulk production. Sample timing depends
on product structure, material selection and customization requirements.
Payment terms are discussed during order confirmation and may vary according to order size, customer
cooperation history and project requirements. Common options can include wire transfer and other
agreed international payment methods.