FAQ
Practical answers for hotel, restaurant, banquet, office, church, and outdoor furniture buyers working on commercial projects worldwide.
What kinds of commercial furniture do you manufacture?
TSXY® focuses on commercial furniture for hospitality and contract use. Our main product ranges include hotel furniture, restaurant furniture, banquet furniture, outdoor furniture, office furniture, and church furniture. Within these categories, buyers usually source dining chairs, lounge chairs, sofas, ottomans, benches, bar chairs, tables, cabinets, bedframes, banquet seating, and other project-based furniture from us.
Are you a factory or a trading company?
We are a factory-direct commercial furniture supplier. This is important for overseas B2B buyers because it means communication is more direct, customization is easier to manage, and production details can be controlled more clearly. For project buyers, wholesalers, furniture brands, and contractors, factory-direct cooperation also helps reduce delays caused by middle layers.
What is your MOQ for hotel furniture, restaurant chairs, and project furniture?
Our standard MOQ depends on the product type, structure, finish, and whether the order is standard or customized. For repeat models, the MOQ is usually more flexible. For hotel, restaurant, banquet, and large contract projects, we can discuss mixed-item solutions based on the full order quantity. If you are buying for a project instead of a single SKU restock, send us the product list and target quantity, and we can suggest a practical MOQ plan.
Do you support OEM and ODM furniture orders?
Yes. We support both OEM and ODM. For OEM, we can work with your model numbers, labels, packaging marks, and brand requirements. For ODM, we can adjust existing designs based on your market needs, target price level, material direction, or project style. Many buyers work with us for custom dimensions, upholstery colors, frame finishes, wood stains, metal colors, foam standards, and packaging details.
Can you produce furniture based on drawings, reference photos, or sample pieces?
Yes. We regularly support custom development based on technical drawings, shop drawings, hand sketches, finish boards, material references, or retained samples. For project-based hospitality furniture, this is a common way to work. If you have CAD drawings, PDF specs, finish schedules, or sample photos, our team can review them and confirm what is workable for production.
What materials do you usually use in your commercial furniture?
That depends on the product category. For indoor furniture, common materials include solid wood, plywood, veneer, metal, stainless steel, upholstered fabric, faux leather, genuine leather, commercial foam, laminate, sintered stone, and engineered boards. For outdoor furniture, we usually work with powder-coated metal, aluminum, outdoor rope, outdoor fabric, mesh, slatted surfaces, and weather-suitable finishes. Material selection can be adjusted to match project budgets and usage conditions.
Can you customize upholstery, wood color, metal finish, and product dimensions?
Yes. This is one of the main reasons commercial buyers work with us. We can usually customize upholstery color, fabric or leather type, wood stain, powder-coating color, frame finish, tabletop finish, seat height, overall dimensions, and project details such as glides, footrests, stitching, fire-retardant foam, and packaging requirements. Final customization depends on structure and order quantity, but for project business this is a normal part of our workflow.
Do you provide fire-retardant foam or commercial-grade upholstery options?
Yes. For many hospitality and contract projects, buyers need commercial upholstery and foam options that meet project requirements. Depending on the model, we can offer solutions such as TB117 or other requested commercial specifications. If your project has a clear fire standard, please send it together with your RFQ so we can check the correct material route before sampling or production.
Do you provide samples before bulk production?
Yes. Sample orders are available for product evaluation, finish confirmation, structure review, and client approval. For hotel and restaurant projects, samples are often used to confirm comfort, dimensions, stain color, fabric tone, and overall look before mass production. Sample lead time depends on whether the model is standard or customized.
How long is your lead time for bulk orders?
Lead time depends on order quantity, product type, material readiness, and customization level. For standard models, production is usually faster. For customized hotel furniture, restaurant furniture, or multi-item project orders, lead time is longer because finishes, material matching, and pre-production confirmation take more time. In general, we confirm the realistic lead time after reviewing the final product list and approved details.
How do you control product quality during production?
Quality control is a major part of our factory process. We check production from material preparation to frame construction, upholstery, wood finishing, assembly, and packing. For commercial orders, consistency matters just as much as appearance, especially when projects need repeat supply. We also support photo confirmation, pre-shipment checks, and project-based inspection communication when needed.
Can you support hotel, restaurant, banquet, and outdoor project orders with mixed products?
Yes. Many overseas clients do not buy only one item. They source mixed products for full projects, such as dining chairs, lounge chairs, sofas, ottomans, bedframes, tables, cabinets, and outdoor seating in one order plan. We can review the full product list, organize it by category, and help manage the production sequence more clearly. This is especially useful for hotels, restaurants, resorts, and commercial interior projects.
Do you offer furniture for hospitality projects such as hotels, resorts, restaurants, and cafés?
Yes. Hospitality furniture is one of our main directions. We work on hotel dining furniture, hotel guest room furniture, lounge furniture, restaurant dining chairs, banquet seating, outdoor hospitality furniture, and related custom pieces. If you are furnishing a hotel, café, restaurant, resort, serviced apartment, banquet hall, or church space, we can support both standard and project-based sourcing.
Can you help with export packaging and shipping marks?
Yes. We can follow export packing standards and also adjust packaging details based on buyer requests. This may include carton marks, item labels, project codes, assembly instructions, barcode labels, or protected packaging for fragile surfaces. For B2B buyers, proper packaging is important not only for transport safety, but also for warehouse receiving and site installation.
Do you arrange international shipping?
Yes. We support international shipment and can work with different trade terms based on the order. Many buyers choose FOB, while others may request CIF or destination-related logistics support. We can coordinate shipping documents and export packing details, and we are familiar with overseas B2B shipment requirements for commercial furniture orders.
Can you supply knock-down furniture or assembled furniture based on project needs?
Yes. Depending on the product structure, we can provide assembled construction or knock-down packing solutions. Some buyers prefer assembled furniture for easier site use, while others prefer knock-down packing to save container space and reduce freight cost. For project orders, we can discuss the best balance between packing efficiency, protection, and installation convenience.
What information should I send when requesting a quotation?
The more complete your information is, the faster and more accurate the quotation will be. Ideally, please send product photos or model numbers, dimensions, quantity, material requirements, upholstery or finish requests, target market, trade term, and destination port. If the order is for a hotel or restaurant project, it also helps to send the full item list instead of asking one by one.
Can you match our target price or help optimize the product for our market?
Yes, in many cases we can suggest a practical solution. For example, we may adjust material combinations, simplify certain details, optimize packaging, or recommend a better production method based on your target market. This is especially useful for importers, wholesalers, and project suppliers who need to balance design appearance, commercial durability, and final landed cost.
Do you offer warranty or after-sales support?
Yes. We provide after-sales support for commercial orders and long-term cooperation clients. If there are confirmed quality issues, we work on practical solutions such as replacement parts, remake arrangements, or issue-based support depending on the order situation. For project buyers, clear communication, photos, and shipment records help speed up after-sales handling.
Why do overseas buyers choose TSXY® as a commercial furniture supplier?
Overseas buyers usually choose us because we understand commercial furniture needs better than a purely retail-oriented supplier. We focus on factory-direct production, project customization, hospitality furniture categories, practical communication, and repeatable bulk supply. For B2B clients, this means better control over materials, finishes, lead time, and project consistency across multiple product lines.