FAQ

Answers to common questions from global buyers about TSXY® commercial furniture.

What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 50 pieces per model, but for commercial projects like hotels or restaurants, we offer flexible solutions.
Do you provide OEM/ODM customization?
Yes, TSXY® offers full OEM/ODM services. From branding to new product designs, we make customization smooth and reliable.
How do you ensure quality control?
We manage metal, wood, and upholstery production in-house. Each piece goes through strict QC and optional third-party inspection.
What is your lead time?
Standard lead time is 30–45 days depending on order size and customization. We guarantee 100% on-time delivery.
Can I get product samples?
Yes, we provide samples for evaluation. Sample costs can be refunded once you place a bulk order.
Do you handle international shipping?
Yes, our logistics team arranges FOB, CIF, or door-to-door delivery worldwide with full documentation support.
What after-sales support do you provide?
We offer warranty, replacements for defective items, and long-term service for repeat clients.
What payment terms do you accept?
We accept T/T, L/C, and other secure payment methods. Typically 30% deposit, 70% balance before shipment.