Ordering Process
Our ordering process is straightforward and transparent, ensuring you can place orders quickly and confidently. From inquiry to delivery, we guide you every step of the way, maintaining quality control and offering ongoing after-sales support.
Initial Inquiry: Contact us with your product needs, and we’ll confirm specifications.
Quotation & Order Confirmation: Receive detailed pricing and confirm your order.
Production & Quality Control: We begin production and perform regular quality checks.
Final Inspection: A final inspection and optional third-party review before shipping.
Shipping & Delivery: We handle logistics to ensure timely delivery.
After-Sales Support: We provide ongoing support, including warranty and maintenance.
Want to learn more about the ordering process? Click here to visit our detailed page
After-Sales Support
We are committed to ensuring that our customers are satisfied long after the purchase. Our after-sales services are designed to address any concerns, provide ongoing support, and ensure the longevity of your furniture investment.
Warranty: All of our furniture comes with a standard warranty covering manufacturing defects and material issues. The warranty period typically lasts 1–3 years, depending on the product.
Returns & Replacements: If your product doesn’t meet expectations or arrives damaged, we offer easy return and replacement options within 30 days of delivery.
Repairs & Maintenance: We offer repair services for damaged or worn furniture, including spare parts. Maintenance tips and recommendations are also available to extend the life of your products.
Product Support: Our customer service team is available for troubleshooting and advice on how to best care for your furniture, ensuring it remains in top condition.
Need assistance with after-sales service? Click here to visit our dedicated support page.
Frequently Asked Questions (FAQ)
Here are answers to some of the most common questions we receive from our global buyers. If you have any additional inquiries, feel free to contact us directly.
What customization options do you offer for your furniture?
We offer a wide range of customization options, including size, material, color, and finishes. We can also provide branding or logo application upon request.What is your typical lead time for large orders?
Lead times vary depending on the product and order size. Generally, our production time is 4-8 weeks. We always confirm delivery timelines during the order process.How do you ensure the quality of your products?
We maintain strict quality control throughout the production process, including raw material inspection, in-process checks, and final product testing. We also offer third-party inspections upon request.Do you offer global shipping?
Yes, we offer worldwide shipping. Our logistics partners ensure that your order reaches you on time and in perfect condition, regardless of your location.Can I request a sample before placing a bulk order?
Yes, we offer sample products for review and approval. Samples are typically delivered within 2-3 weeks, depending on the product.What are your payment terms for large orders?
We accept various payment methods, including wire transfers, credit cards, and letters of credit (LC) for large orders. Payment terms are discussed during the order confirmation stage.
Want to know more? Click here to visit our detailed FAQ page.